At Elmo Dog House, we are committed to providing a smooth and secure shopping experience. Our Payment Policy outlines the accepted methods of payment, billing terms, and important information regarding transactions. Please read this policy carefully to understand our procedures.

1. Accepted Payment Methods

We offer multiple payment options to provide you with convenience and flexibility. Currently, we accept:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • Online Payment Gateways: PayPal, Apple Pay, Google Pay
  • Bank Transfer: Available upon request for larger orders
  • Gift Cards: Elmo Dog House gift cards can be applied to any purchase

All payments are processed in a secure environment to protect your information.

2. Billing Information

Please ensure that all billing information provided during checkout is accurate and matches the information on your payment method. Orders with incorrect billing details may experience processing delays or be canceled.

For your protection, we may require additional information to verify billing details if discrepancies are detected.

3. Payment Timing

  • Immediate Payment: All orders must be paid in full at the time of checkout to be processed.
  • Order Confirmation: Once payment is successfully processed, you will receive an email confirmation of your order.
  • Pending Payments: Orders with pending or incomplete payments will not be processed until payment is received in full.

4. Currency

All prices on Elmo Dog House are listed in USD. For international customers, please check with your payment provider for conversion rates and any additional fees.

5. Refunds and Cancellations

  • Refunds: Approved refunds will be processed back to the original method of payment within 5-10 business days, depending on your payment provider’s policies.
  • Cancellations: Orders may be canceled within 24 hours of placing the order if processing has not yet started. Please contact our customer support team to request a cancellation.

6. Security and Privacy

Elmo Dog House uses secure payment processing systems to protect your personal and financial information. Our site complies with industry standards for data protection, and we do not store sensitive payment information after transactions are complete.

7. Contact Us

For any questions or concerns regarding payment, please contact our Customer Service team at [email protected]. We are here to assist you and ensure a secure, convenient payment experience.

Thank you for shopping with Elmo Dog House.